In today's world, Artificial Intelligence (AI) is no longer just a buzzword; it's a part of our daily lives. Whether you're asking the Google Assistant for the weather forecast or using a chatbot for customer service, AI is there to assist you... But have you ever wondered how these interactions feel so smooth and natural? The secret lies in two key techniques: Conversation Design and Prompt Engineering. While these terms may sound technical, they're the backbone of making AI more user-friendly. These two concepts form the backbone of most AI powered customer centric products that leverage large language models, Artificial Intelligence and Generative Artificial Intelligence (GenAI). Let's delve into what each of these means and how they differ.