20150730 Does Anyone Want To Know The Secret To

Keith I MyersKeith I Myers2015-07-30 10:38:56-0400 – Updated: 2015-07-30 10:49:57-0400Does anyone want to know the secret to why Samsung is reporting lower then expected sales on the Galaxy S6?

Most people only replace their phones once every 18-24 months on average. The Samsung Galaxy S5 was just released in April of 2014 and is still one of the most powerful phones on the market. There is really no compelling reason for a Galaxy S5 owner to pay the extra money to move to the S6. 

If +Samsung Mobile USA wants to fix their declining sales, they need to increase the time between models to 18-24 months, reduce the amount of different models being offered and do a better job of creating a reason for customers to upgrade from one phone to the next. 

Of course tech enthusiasts are an exception as we can sometimes replace our phones as soon as the new flagship comes out. There are also a number of people who hold onto phones for years because “they just work”., those are an exception as well. 

Oh : And stop with  those Carrier Exclusive versions (AT&T Active)Shared with: Public, Keith I Myers, Terry Hutchinson, Vito Vizziato, Master Decker+1’d by: Philip Wingfield, Vito Vizziato, Chris HarringtonMaster Decker – 2015-07-30 11:02:32-0400+Keith I Myers​ due to my recent dealings with Samsung support, they’ve not only lost me, but my wife, son, mother and several friends have been told about my deplorable dealings.

Flying my Quad Copter for search and rescue I need a device that the GPS actually works. When it shows me as 100 MILES off that’s unacceptable, but according to +Samsung Mobile USA​ support 100 MILES off is within their acceptable limits. My copilots Nexus had us within 3 meters. After having gone to a level 2 tech, and then a supervisor I was told I could send it back and for $400.00 I could get it repaired. This is, after being told that some series of my note 3, has a KNOWN bad GPS module.Keith I Myers – 2015-07-30 11:07:12-0400+Master Decker I believe a lot of these hardware and support prroblems can be directly tied back to the excessive number of different Samsung phone models that they both need to support and source hardware for. They have over 60 different models in play right now. Motorola, HTC, LG and Sony combined has less then 30.

This also means they likely value speed of hardware production over quality hence the bad GPS modules.Vito Vizziato – 2015-07-30 11:28:10-0400Samsung oversaturates the market…. Maybe they should adapt the less is more option!!Keith I Myers – 2015-07-30 11:29:32-0400Exactly +Vito Vizziato – They need to focus on a smaller amount of quality handsets.This would also help Samsung with OTA Upgrades as well. Master Decker – 2015-07-30 12:09:13-0400+Keith I Myers You won’t get an argument from me. But to charge someone $400.00 for a hardware issue that they know about. I’ll argue that to the end. (With Samsung).Terry Hutchinson – 2015-07-30 12:19:22-0400I disagree in the strongest possible terms!  You said: ” There is really no compelling reason for a Galaxy S5 owner to pay the extra money to move to the S6.”

If I had a phone that looked like it had a giant bandaid holding its guts in I would consider that a VERY compelling reason to get ANYTHING else.

Sorry for the troll.  But you have to admit the S5 is probably the ugliest android phone ever.Master Decker – 2015-07-30 12:26:33-0400+Terry Hutchinson I really don’t care about aesthetics, I care about functionality.

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