Keith I Myers – 2015-06-01 09:55:23-0400 – Updated: 2015-06-01 09:55:23-0400Ahhh… I was using my glass this morning to get directions and noticed that the image was a bit fuzzy. After a getting to the office this morning, I did an investigation and #foiled .
+Google Glass – any advice, it has been a year since my last replacement and I am going to be leaving town in ~10 days to go to the SouthEast Linux Fest
Ahhh… I was using my glass this morning to get directions and noticed that the image was a bit fuzzy. After a getting to the office this morning, I did an investigation and #foiled .+Google Glass – any advice, it has been a year since my last replacement and I am going to be leaving town in ~10 days to go to the SouthEast Linux Fest
Shared to the community Glass Explorers – Public+1’d by: Jared Smith, CiNcRoN _, Larry Domine, rick sare almost daily vlog, Marquis Mathis, Joseph Cappellino, Joseph PerrinMarquis Mathis – 2015-06-01 09:56:27-0400Hope you get this resolved quickly +Keith I MyersJoseph Cappellino – 2015-06-01 10:06:22-0400I, too, just experienced the foil issue…again.Keith I Myers – 2015-06-01 10:08:56-0400+Joseph Cappellino – The strange thing is my glass was perfectly fine on Friday and it went unused all weekend. I kept it in the official Glass hard case in my night stand (Air conditioned room). I just noticed this today. Marquis Mathis – 2015-06-01 10:10:16-0400+Google Glass can get you a new glass rather quickly in about 3 business days Keith I Myers – 2015-06-01 10:11:33-0400+Marquis Mathis – I know the Glass team is on top of things but I am a bit concerned as this pair is over a year old. Google Glass – 2015-06-01 10:12:13-0400Hey there, +Keith I Myers. Sorry to see this! Would you mind giving us a call at 1-844-GLASS-84? We’d like to see how we can help out here. Keith I Myers – 2015-06-01 10:12:47-0400Will do +Google Glass , let me just finish with my morning meetings. Sarah Rosen – 2015-06-01 10:12:59-0400I have my original Glass (v 1 hardware) that just started to peel last Thursday. It was a drizzle over the North Shore of O’ahu and I was using the camera to record my first ever glider flight. When I landed I noticed that one corner of the foil had just started to wrinkle. How to replace? Google Glass – 2015-06-01 10:20:56-0400Hey +Sarah Rosen, oh no—thanks for reaching out to us. Mind giving us a call at 1-844-GLASS-84? We’d like to connect and see what we can to do help. Thanks!Marquis Mathis – 2015-06-01 10:30:59-0400+Sarah Rosen hope you get your issue resolved quicklyRobert Hamilton – 2015-06-01 11:02:42-0400You would think Google would sort this out. The Glass at Work program still uses this model don’t they? Can’t picture a surgeon being too happy if the hot lights foiled him at the wrong time.Keith I Myers – 2015-06-01 11:18:15-0400I just got of the phone with a Glass Guide and we are working through this. Sarah Rosen – 2015-06-01 11:22:56-0400+Robert Hamilton this is an engineering issue. It will require a rework of the prism to get it right. Robert Hamilton – 2015-06-01 11:30:41-0400+Sarah Rosen Yes that seems clear. Still weird a company with the resources of Google can’t get it working properly.Sarah Rosen – 2015-06-01 11:32:51-0400+Robert Hamilton wait for it. We’ve been led to believe that a complete redesign is coming. Personally, I am hoping for something that is more like instrumentation for the world rather than a social media device. Marquis Mathis – 2015-06-01 11:34:44-0400I think +Google Glass should make many different designs for the next generation like one for being out in public,another for an breathtaking multimedia experienceChris Schryer – 2015-06-01 13:16:39-0400+Sarah Rosen , the (sad?) truth is that the rise and success of wearable tech is and will be fueled by a) fashion and b) the American social media addiction. The positive side of this situation is that, among the slew of companies that will be producing wearables, some portion of them will use the income from the look-at-me set to diversify and really push and explore the IRL applications.Russell Nelson – 2015-06-01 14:21:40-0400Curses, #foiled again!CiNcRoN _ – 2015-06-01 17:52:41-0400I also had this issue, contact Google support asap, hopefully they can help you. Kaming Li – 2015-06-01 19:43:59-0400I’ve got the same freaking problems but if I try really hard to see things through glass I can still use it so whatever Kaming Li – 2015-06-01 19:45:49-0400But for sure it will come off one day any ideas? I don’t wanna change oneRobert Hamilton – 2015-06-01 20:20:11-0400+Kaming Li There’s no solution but to replace the unit. +Google Glass will help out. Call your glass guide.Steve R – 2015-06-04 08:27:28-0400always wondered if the end could have a new mirror surface applied