20140525 I Think I Have Figured Out The Cause Of

Keith I MyersKeith I Myers2014-05-25 11:20:26-0400 – Updated: 2014-05-25 11:20:26-0400I think I have figured out the cause of the random reboots with +Google Glass… Bad Internet connections. Let me explain.

Last weekend, I had the pleasure of traveling up to Hershey PA to meet with several other Glass Explorers to hang out at Hersheypark. For those of you who have never visited Hershey, PA, it is the land of chocolate, cool temperatures and bad cell phone connections… I was on “edge” nearly the whole time. My Glass rebooted every 15-20 minutes.

During the trip, I flew out of Baltimore MD which is a 70 mile drive to the park. In Baltimore, My Glass did not reboot once and was stable. My phone was getting LTE at the airport. I had to wait 2 hours for +Chara Kelleys plane to land.

While we were driving to Hershey, my Glass would reboot every 5-20 minutes. My cell phone often got no reception as we traveled through several mountains and farming towns however it would sometimes connect to the edge network.

On the plane, my Glass did not reboot once. My phone was on Airplane Mode so it was not connected to the Internet at all.

Finally when I got back home to Miami which has consistently good cell phone service in most areas, my Glass seemed to stop randomly reboot as often. It was reduced to once or twice a day. I blamed it on XE 17.2 however yesterday proved to show me that I was wrong.

Yesterday I met up with 2 Glass Explorers in the Kendall area of Miami-Dade County. The area of on the outskirts of Miami-Dade County and is often not as well connected as the rest of the county. During our 5 hour lunch, my Glass rebooted at least 10 times. On my phone, I noticed that I was constantly changing from edge to 3G to HSPA+ and to LTE. These changes seemed to line up with the reboots.

So, my theory is that Glass reboots may have something to do with the phone momentarily loosing connection to the Internet or switching between Internet types. I also have not had any reboots while on Wifi. Shared to the community Glass Explorers – Public+1’d by: Tom Dolby, Christian McDonald, Chara Kelley, Johnathan Chung, Josh Jett, Zhang Silen, Michele Savino, steph lake, Marc Konchar, Chris Pugrud, Neo tsn, Allen Sorbie, Vizo AllmanAndy Nguyen – 2014-05-25 18:47:37-0400Hmm I don’t think that’s the case for me. I’m on edge a lot while on campus but when I’m home or around town, its almost always in LTE or H+. Not much cycling but I have the most issues when I’m connected to wifi or sitting in class with my phone connected to wifi. Gregg Lantz – 2014-05-26 09:04:24-0400I wonder if it could actually be a specific piece of Glassware causing the reboots when you are out of range. I removed Google Play music and it seems to be helping. Just curious if it may be the app and the network combined. Make sure you hit the feedback button so the Glass team can read your log files.Tom Dolby – 2014-05-26 09:21:07-0400Try an experiment of connecting to wifi putting glass near your wireless and monitor reboots. Then move the glass to about 30 feet away and monitor reboots. If it’s signal strength you get lots of reboots as you move away from wifi base. Try again at 100 feet. I found that google searches work better when I am close to my wifi router and have a good signal strength .Chara Kelley – 2014-05-26 12:40:49-0400I just want it to stopppppppChara Kelley – 2014-05-26 12:44:20-0400And on the subject of Glass 🙂 plz install www.SignForGlass.com 😉 #GlassFamily All we have is time, lets learn to sign ! Christian McDonald – 2014-05-26 17:10:44-0400I can vouch for this. I ran out of mobile data a few days ago but still decided to wear Glass. No more than 15 minutes after leaving my house (and my WiFi), Glass starts this relentless boot cycle. I ended up just turning Glass off. Once I got back home, Glass was fine again.Google Glass – 2014-05-27 13:24:34-0400+Keith I Myers Thanks for sharing. We’ll look into this. We’d appreciate if you could send feedback from your Device info card the next time you notice a reboot after switching networks.Gregg Lantz – 2014-05-27 14:08:05-0400I tested your hypothesis on Monday. I walked down through a gorge where no radio signals exist. All I did was take pictures. My Glass got progressively slower as I got further away from any signal until it eventually froze and stopped taking pictures. It would show the picture marks around the outside but never actually took a picture. I think you’re right +Keith I Myers. Gregg Lantz – 2014-05-27 14:36:59-0400 – Updated: 2014-05-27 14:37:45-0400There seems to be a subroutine that was written with the assumption that Glass will, one way or another, always be connected to the mothership. Taking pictures seems to trigger that subroutine and causes Glass to get slower and slower with every image until Glass eventually stops going beyond the stage of showing the framing brackets in the eyepiece. Once this gets bad enough Glass reboots. I need to do more testing +Ari AdlerChara Kelley – 2014-05-27 19:05:44-0400Please God tell me what good is bluetooth without a data connection ! :-/ 😊Andy Nguyen – 2014-05-27 19:07:25-0400At least yours stays connected. Mine just doesn’t connect anymore Keith I Myers – 2014-05-27 19:16:38-0400+Google Glass – I just submitted one the other day for you guysGoogle Glass – 2014-05-27 19:30:24-0400+Keith I Myers Thanks for the feedback!

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